Frequently Asked Questions
Everything you need to know about our precision laser technology and services.
What types of materials can Xlaserlab machines engrave?
Our high-precision laser systems are compatible with a wide range of materials including acrylic, wood, leather, glass, and various anodized metals. Please refer to specific model specifications for material thickness limits.
How long does shipping take for international orders?
We offer worldwide shipping via express carriers. Most international orders are processed within 48 hours and typically arrive within 7 to 12 business days, depending on customs clearance in your region.
Do your products come with a warranty?
Yes, all Xlaserlab hardware includes a comprehensive 12-month manufacturer's warranty that covers defects in materials and workmanship. Extended protection plans are also available at checkout.
What is your return policy for electronic components?
We offer a 30-day return policy for unused items in their original packaging. Due to the sensitive nature of laser components, items that have been installed or modified are not eligible for a full refund.
Do you provide technical support for setup?
Absolutely. Every purchase includes access to our digital library of setup guides and video tutorials. Additionally, our technical support team is available via email and live chat to assist with troubleshooting.
Is the laser software compatible with macOS and Windows?
Our proprietary Xlaser Control Suite is fully compatible with Windows 10/11 and macOS 12.0 or higher. We also provide plugins for popular design software like Adobe Illustrator and CorelDRAW.